Booking Terms & Conditions

General Terms of Use

Whether you are a property owner or agent for property owners (an "Advertiser") placing advertisements on www.myselfcatering.com or www.carlingfordselfcatering.ie or www.carlingfordselfcatering.com ("our site") or a person using our site other than to advertise holiday homes (a "Holidaymaker"), by accessing or using our site you agree to be bound by these terms and conditions ("Terms of Use") in relation to both Advertisers and Holidaymakers use of our site.

Please read the Terms of Use thoroughly before using our site. By using our site, you indicate that you accept the Terms of Use.

Please do not use our site if you do not agree to the Terms of Use.

Information About Us

Our site is operated by Carlingford Self Catering , trading as www.myselfcatering.com and www.carlingfordselfcatering.ie ("we", "us", "our"). We are registered in Ireland under company number 410616 and have our registered office at Ktf House, Ardee Business Park, Ardee, Co Louth.

We are an advertising service for Advertisers and an accommodation search facility for Holidaymakers. We do not own, inspect or provide content for any of the properties advertised on our site. The one qualification is our photography service for Advertisers where we may take photos for the Owner at their request. However, although we may provide the photograph or video, we do not warrant that we have conducted any inspection of the property. Advertiser shall be responsible for ensuring that it has all necessary rights, licences and authorisations to rent property.

Except in relation to adverts allowing online booking where we may act as an agent in order to facilitate payments to enable transactions between Advertiser and Holidaymaker, we have absolutely no involvement in the booking process or transaction. We make no claims as to the quality, safety or legality of any of the properties advertised. Neither can we confirm the accuracy of the advertisements or their content. It is the sole responsibility of the Advertiser to be eligible to rent the property and the sole responsibility of the Holidaymaker to pay for the rental.

Material On Our Site

All copyright, database rights, trade marks and design rights in our site and in the material published on it belong to us, our licensors or our Advertisers.

You may download material from our site for the sole purpose of using our site, but you must not copy, transmit, modify, republish, save, pass off or link to any content or material on our site without our prior written consent.

Advertisers, Holidaymakers or any other person shall not use our site for any marketing or advertising purposes which are not permitted by us. Any such use of our site shall, in our discretion, result in us refusing to list any property and/or discontinuing the ability of the person infringing this provision from using our site.

Your Safety

Consideration should always be given to the nature of advertisements and contracts transacted on the Internet, and the risks involved. Direct contact between Advertisers and Holidaymakers in relation to a booking may not occur and so you must therefore proceed with care and judgement when using our site.

Claims

Any contract for the rental of any property listed on our site is directly between an Advertiser and a Holidaymaker (each a "Booking Contract") and we are not a party to that contract.

In recognition of this, you acknowledge that any claim you may have that is in any way connected with a dispute you have with an Advertiser on our site must be brought directly against that Advertiser and not against us.

We may provide an online payment platform, giving you the ability to make online payments to Advertisers via PayPal, credit card, debit card or other payment options. We may change or withdraw such platform at any time without notice in our sole discretion.

If you make a booking using our online payment platform, you agree to the terms of the booking contract with the Advertiser (which includes the Advertiser’s cancellation policy published on the listing), these General Terms of Use and our Privacy Policy, together with our Chargeback Policy. If you make a payment through www.myselfcatering.com or www.carlingfordselfcatering.ie and you later dispute this legitimate charge contrary to Carlingford Self Catering Policy , we shall take steps to recover any fraudulently recovered charges from you.

Although we may provide the technical platform to enable such payments, we are not responsible for the payment solutions themselves and we still are not a party to the contract between you and the Advertiser. In particular, we are not responsible for any decision taken by PayPal or another provider to decline your payment, based on its risk assessment of you or that transaction. You shall not hold us liable for any losses you suffer as a result of making an online payment to an Advertiser. If you need customer support in relation to an online payment, you should contact PayPal, other Internet Payment Solutions Providers if applicable or your bank or credit card provider (as applicable).

You agree to indemnify and keep us indemnified from and against any and all claims, actions, proceedings, damages, losses, liabilities and expenses (including legal fees) suffered or incurred by us arising out of or in connection with your use of our online payment platform to make payments to Advertisers, in particular any claims from Advertisers, PayPal or other payment solution providers resulting from your actions or omissions.

Our Limitation of Liability and Responsibility

Any contract for the rental of any property listed on our site is directly between an Advertiser and a Holidaymaker (each a "Booking Contract") and we are not a party to that contract.

We act merely as an advertising service through which Advertisers can advertise properties to Holidaymakers. We do not own nor have we inspected nor do we have any control whatsoever over any property listed on our site and we make no representations or warranties regarding any of the properties.

While we require Advertisers to advertise properties truthfully, fairly and accurately, and we take reasonable steps to remove advertisements from our site following any complaint from a Holidaymaker or another Advertiser, we have no control over the accuracy of any advertisement or the capacity of any Advertiser to make a booking with a Holidaymaker.

As such, we disclaim all liability and responsibility for any loss or damage (including personal injury) suffered or incurred by you or another party arising from:

  1. any reliance by any user of our site, or by anyone who may be informed of any of its contents, placed on any advertisement, commentary and other materials posted on our site by Advertisers, or any error or mistake or inaccuracy contained in any statement, description, representation or other information made about or in connection with a property listed on our site
  2. the act or omission of the Advertiser or any failure of the Advertiser to perform or comply with any of the terms of the contract between the Advertiser and you, including a failure to provide the property on the requested date (whether due to a double-booking or otherwise), or a failure to provide the property in the condition or with the amenities that such property was advertised on our site
  3. any loss of or damage to personal possessions at a property or
  4. any incident or occurrence which takes place at a property.

Although we will do our best to prevent intentional misuse of our site and the dissemination of harmful programs via our site, we will not be liable for any loss or damage caused by any intentional misuse of our site or the distribution of viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site.

In certain circumstances, we may decide, in our sole discretion, that it is necessary or desirable to override your cancellation policy, and to cancel a booking.  We may also determine, in our sole discretion, to refund to the Holidaymaker part or all of the amounts charged to the Holidaymaker. You agree that none of: Carlingford Self Catering, the relevant Holidaymaker or relevant Advertiser, will have any liability for such cancellations or refunds.

If we are in breach of these terms or otherwise liable to you (including, without limitation, for our negligence), we will only be responsible for any direct damages or losses you incur that result from your use of our site up to the value of the fees (if any) that you have paid to us. We shall not be liable for any indirect losses or damages suffered by you. Our liability to you shall not in any event include business losses (which includes without limitation loss or corruption of data, loss of profits or contracts, loss of revenue, loss of anticipated savings in expenditure, or business interruption) as a result of our breach of contract or negligence or otherwise.

This does not affect our liability for fraudulent misrepresentation or if something we do negligently causes death or personal injury, nor any other liability which cannot be excluded or limited under applicable law.

If you consider any of the content of any videos, photographs or any other material posted on our site by any Advertiser to be offensive, discriminatory, defamatory or libellous or otherwise inappropriate ("Inappropriate Content"), please notify us of such content by sending us details of the content you consider to be inappropriate and the reason why you consider such content to be inappropriate.

Upon receipt of notification that any content is considered to be inappropriate, we will review such content and shall decide whether to remove such content from our site.

Please send details of any content which you consider to be Inappropriate Content to us: Carlingford Self Catering, Ktf House, Ardee Business Park, Ardee, Co Louth.

Chargeback Policy

If you make a booking using the www.myselfcatering.com or www.carlingfordselfcatering.ie online payment platform, you agree to the terms of the booking contract with the Advertiser (which includes the Advertiser’s cancellation policy published on the listing), our General Terms of Use and our Privacy Policy , together with this Chargeback Policy.  

Chargebacks occur when your credit-card provider makes a demand to Carlingford Self Catering to return monies on a transaction which you claim is fraudulent or otherwise dispute.  

Carlingford Self Catering recognises that chargebacks can happen for a variety of valid reasons.  However, if you make a credit card payment through www.myselfcatering.com or www.carlingfordselfcatering.ie in respect of a booking, and you later dispute this legitimate charge by raising a chargeback without merit (in our sole discretion), whether fraudulently or otherwise, then we may take steps to recover any charges resulting from such an unmerited chargeback from you directly.  Unmerited chargebacks include but are not limited to: disputing a charge made in accordance with the Advertiser’s cancellation policy; disputing a charge made in respect of the property rental in which you fail to make reasonable efforts to work with the Advertiser or us to resolve any issues; or requesting a chargeback without a legitimate reason and/or failing to provide any supporting information in respect of the chargeback to allow those parties from which the chargeback is requested to assess the basis of the chargeback request.

Carlingford Self Catering takes a zero tolerance approach to chargeback fraud.  Further, in the event of any unmerited chargeback request, we reserve the right to recover monies by any legitimate means available to us, including using a third-party debt collection agency or any other lawful means to recover funds successfully charged back to you in such circumstances. 

Repeat Infringer Policy

We have adopted a policy of terminating, in appropriate circumstances and at our sole discretion Advertisers or Holidaymakers access to our site who are deemed to be repeat infringers. We may also at our sole discretion limit access to our site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. 

Interruptions In Our Service

Whilst we take every care to maintain the continuity of our site, the Internet is not always a stable medium, and errors, omissions, interruptions of service and delays may occur at any time. As a result, we do not accept any on-going obligation or responsibility to operate our site or any particular part of it.

Links From Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

No Partnership or Joint Venture

Nothing in these Terms of Use or in your use of our site creates, or is intended to establish, any partnership or joint venture between us.

Contractual Relationship

We act as agent for the Advertiser for the facilitation of payments in relation to booking transactions through our site and for purposes of onward distribution of your advertisements. Except for this agency relationship, nothing in this Advertiser Agreement or in your use of our site creates, or is intended to establish, any partnership, joint venture or similar relationship between us and the Advertiser.

For the avoidance of doubt, we never act as a principal in connection with any of the transactions or services available on or through our site.

As between the Holidaymakers and us, nothing in this Advertiser Agreement or in their use of our site creates, or is intended to establish, any agency relationship, partnership or joint venture between us and Holidaymakers.

Law and Jurisdiction

This Advertiser Agreement is governed by law of Ireland, and the courts of Ireland will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site (although we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country).

You agree to comply with all applicable laws, statutes and regulations concerning your use of our site. Each and every booking carried out on, or as a result of use of, our site is deemed to be completed within Ireland and therefore shall be governed by and interpreted in accordance with the laws of Ireland.

Events Beyond Our Control

We will not be in breach of this Advertiser Agreement, or otherwise liable for any failure or delay in performance, arising from any circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Invalidity

If a provision of this Advertiser Agreement (or part of any provision) is found illegal, invalid or unenforceable, the enforceability of any other part of this Advertiser Agreement will not be affected.

Variations

We may revise this Advertiser Agreement or Booking Contract template at any time by amending the applicable web page or by publishing notices elsewhere on our site. 

Notices

Any notices that you wish to send us should be emailed to us. Any notices that we may wish to draw to your attention to will be displayed on our site or through our newsletter communications. 

Privacy Policy

This document sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By using our website (“Website” or “site”), you indicate that you accept this Privacy Policy. Please do not use our site if you do not agree to this Privacy Policy.

We treat the personal information of site users with the utmost respect and confidentiality and take reasonable steps to ensure that your personal information is stored securely and accurately.

In general, we use the information we collect about you to help our advertisers provide accommodation solutions to users of our site, provide information services to relevant third parties, improve the features and services we offer and support our own marketing and promotion efforts.

By accessing our Website and utilising our services, you acknowledge that you have read understood this Privacy Policy and the information collection and handling practices outlined in it.

We may change this Privacy Policy from time to time so please check back regularly to keep informed of any updates. 

Scope

This Privacy Policy describes in detail our policy and practices regarding our collection, use and disclosure of information about you.

We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us when you visit our Website or use our services.

Information We Collect

We receive and store any information you enter on our Website or give us in any other way. This includes information that can be used to identify you as an individual or to contact you directly ("personal information").

Personal information includes information you provide us such as your first and last name, telephone number, postal and email addresses, user name and password, and payment information (such as your credit card number, cardholder name, and card expiration date). We may also request information about your travel plans, style, and preferences, including about your property (if you are an advertiser) and the type of property you wish to rent.

You can choose not to provide this personal information to us, but in general some information about you is required in order for you to receive relevant offerings from www.myselfcatering.com or www.carlingfordselfcatering.ie

Cookies and Other Web Technologies

Like many websites, we use "cookies" to enable us to personalise your visits to our site, simplify the signing-in procedure, keep track of your preferences and to track the usage of our Website. Cookies are small pieces of information that are stored in the hard drive of your computer by your browser. Your browser will have the option to prevent websites using cookies (your browser's help screen or manual will tell you how to do this), but please note that this may reduce the functionality of our site and other websites.

Like all websites, our servers automatically record "log files" containing information about the volume and characteristics of our website traffic e.g. Internet Protocol (IP) address, numbers of pages viewed, length of time spent on site. We use log files to build pictures of how our site is used, which help us to monitor and improve the service. We cannot identify you from your log files alone.

How Long We Keep Your Information For

We may retain certain information associated with your use of the Website in our archives, including for analytical purposes as well as for record-keeping integrity. The periods for which we retain your information depend on the purpose for which we collected it and we use it.

We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements.

Your Rights and Choices With Respect To The Collection and Use of Your Information
  • You can choose not to provide us with your personal information, although it may be needed to take advantage of certain features offered on the Website.
  • You have the right to ask us what personal information we hold about you by contacting us at the address below (see "Contact Us"), and we may charge a small fee for providing you with this information.
  • We endeavour to ensure that your personal information is relevant to its intended use, accurate, and complete.
  • You will be given the opportunity to unsubscribe from promotional messages in any such email we send.
  • Please note that we may send you other communications, including service announcements, and administrative messages relating to your use of the Website.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from the Website, you will not be able to access portions of our site.

How We Protect Your Information

We want you to feel confident about using the Website to plan and book your holiday rental, so we are committed to protecting the information we collect. While no website can guarantee security, we have implemented and maintain appropriate physical, administrative, technical, and organisational measures to protect the personal information you provide us against unauthorised or unlawful access, use of disclosure, and against accidental loss, damage, alteration or destruction. For example, only authorised employees are permitted to access personal information, and they only may do so for permitted business functions.

External Links

Our Website may include links to third party websites. If you access other websites from the links provided on our Website, the operators of those websites may collect information from you which will be used by them in accordance with their Privacy Policy, which may differ from our Privacy Policy. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

International Transfers

Some of the third-party companies, agents, and contractors that we engage to perform services on our behalf may need to transfer your personal information internationally in order to provide their services, including to territories outside of the USA and Europe. Some territories may not have data protection laws as strict as those within the USA and Europe, but we have implemented measures to safeguard your personal information in accordance with this Privacy Policy at all times.

If you are visiting our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that Carlingford Self Catering does take steps pursuant to laws in the United States to ensure that your privacy is protected.

By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

Changes To This Privacy Policy

Carlingford Self Catering Ltd may change or modify this Privacy Policy in the future. We will note the date that revisions were last made to this Privacy Policy at the bottom of this page, and any revisions will take effect upon posting. We encourage you to check this Privacy Policy from time to time to review the most current version.

Payment Protection Policy - Terms & Conditions

We provide Carlingford Self Catering Payment Protection Policy (the “Policy”) to customers who pay online using our payment platform (the “Platform”) for rental properties.

The terms “we”, “us” and “our” refer to the company Carlingford Self Catering Ltd offering this Policy to you depending on the terms and conditions you agreed to when you made a booking. 

The terms “you”, “your” or “User” refer to the customer visiting our website (the “Website”) and paying on the Platform to rent a rental property displayed on the Website (each, a “Rental”).  The Websites include: www.myselfcatering.com or www.carlingfordselfcatering.ie (and all associated domains).

If you do not agree to the terms and conditions of the Policy, then you have no right to obtain reimbursement or claim any other rights under the Policy.

We may revise this Policy at any time and in our sole discretion by amending the applicable web page on the Website or by publishing notices elsewhere on the Website.

Payment Protection Policy - Claim Requirements

To qualify for reimbursement under this Policy, you must ensure that:

  1. your claim falls within one or more of the Covered Circumstances (as defined below);
  2. you paid for the Rental on the Platform;
  3. you took all reasonable steps to resolve the issue with the property owner/manager (the “Owner”);
  4. you are the person who made the booking; and
  5. you comply with all other requirements under the Policy.

The maximum amount in aggregate that we will reimburse you under this Policy (the “Coverage Limit”) is the lower of:

  1. the total amount you paid through the Platform for the Rental  (the “Qualifying Payment”); and
  2. USD $10,000/£7,000/€7,000 (depending on the currency in which you paid).

You may not qualify for reimbursement under the Policy if you have requested a chargeback from your credit card company, or you have opened a dispute with PayPal or other service providers in relation to part or all of your Qualifying Payment.  If we have disbursed your payment before you make a claim, then you will need to provide us with evidence that you have attempted to claim reimbursement from the Owner, your bank or credit card company, as applicable.

Payment Protection Policy - Circumstances Covered Under This Policy

We will reimburse you for your losses up to the Coverage Limit, provided that you meet the claim requirements described above, and one or more of the following “Covered Circumstances” applies:

  1. Fraudulent Advertisement: the Owner does not own or manage the Rental, or is not the authorised agent of the property’s owner, or the Rental is not legally permitted to be rented.
  2. Compromised Owner: the personal email address of the Owner or the Owner’s account with us has been compromised by a fraudulent individual purporting to be the true Owner to induce payment from you.
  3. Inaccessible Rental:  you have paid for the Rental in compliance with the booking contract, and you have complied with the Owner’s terms and conditions, but you have been denied entry to the Rental as a result of intentional and wrongful conduct of the Owner (which is deemed to include as a result of the Owner’s bankruptcy, insolvency or fraudulent activity), or the Rental is not in fact for rent.  You will not be covered for any delay in accessing the Rental during the rental period.  You must notify us of this condition no later than the first day of your expected rental period.
  4. Misrepresented Rental: the Rental has Material Differences or Defects (as defined below) compared with the advertised Rental, and: (i) you are unable to rent the Rental as intended; (ii) you document the Material Differences or Defects; and (iii) you notify the Owner and us of this condition no later than the first day of your rental period.

The meaning of “Material Differences or Defects” shall be determined in our sole discretion and, among other exceptions, it shall not cover cleanliness of the Rental; minor differences in the location of the Rental advertised and the actual location of the Rental; the presence or availability of local attractions; or maintenance issues with amenities or services.

Payment Protection Policy - Circumstances Not Covered Under This Policy

We will not provide any reimbursement for loss of funds due to circumstances that are not included in the Covered Circumstances.  For clarification, we will not cover losses in any of the following circumstances (which is not an exhaustive list).

  1. Any indirect losses; losses associated with travel arrangements, such as airfare or other transportation costs; opportunity losses; contractual losses; consequential losses; losses due to the weather or natural disasters; any losses other than the Qualifying Payment (subject to the Coverage Limit).
  2. If we or the Owner offer you alternative accommodation in lieu of the Rental, and you accept the alternative accommodation (which will be inferred if you stay at least one night at such alternative accommodation), you will not be able to claim, in respect of any sums paid, for the original Rental.
  3. Any damage deposits or other funds paid to the Owner using the Platform that are not returned due to damage or non-compliance with the Owner’s booking contract and/or cancellation policy.
  4. Any payments made in cash, or by cheque or wire transfer, or using any other type of payment service other than via the Platform.
  5. If you have a close personal connection with the Owner, for example, you are friends or members of the same family.
  6. Payments you make after we notify you that the Rental is fraudulent or has been removed from the Website.
  7. In relation to a Rental with Material Differences or Defects, where you fail to notify us no later than the first day of your rental period and you do not vacate the Rental by midnight on the day of check-in.
Payment Protection Policy - Claim Process

To make a claim under the Policy, you must take the following steps within the time periods described below.

  1. Inform us of the problem no later than the first day of your rental period by telephone.  The telephone number is: +353 87 6659314
  2. If the issue is due to fraudulent activity, you must obtain a police crime reference number/case number in relation to such issue and print it on the Claim Form. Details of how to obtain a crime reference number/case number are included on the Claim Form.

We shall complete the reimbursement claim process in a reasonable time frame (generally within four weeks) and will keep you informed of any decisions or additional documentation required to process your claim.

In our sole discretion, we shall make all decisions regarding claim and documentation requirements and eligibility under the Policy. Our decisions shall be final and binding on you.

Advertiser Agreement - General

This document informs you of the additional terms and conditions on which you may make use of www.myselfcatering.com or www.carlingfordselfcatering.ie ("our site") as a property owner or agent (an "Advertiser" or "you") placing advertisements on our site and using our site as a platform for rental accommodations ("Advertiser Agreement"). 

Please read this Advertiser Agreement and the Terms of Use thoroughly before using our site. By using our site and advertising on our site, you acknowledge and agree to be bound by the terms and conditions of the Advertiser Agreement and the Terms of Use. If there is an inconsistency between the Advertiser Agreement and the Terms of Use, the terms and conditions of the Advertiser Agreement shall prevail to the extent of the conflict or inconsistency.

Advertiser Agreement - Information About Us

Our site is operated by Carlingford Self Catering , trading as www.myselfcatering.com and www.carlingfordselfcatering.ie ("we", "us", "our"). We are registered in Ireland under company number 410616 and have our registered office at Ktf House, Ardee Business Park, Ardee, Co Louth.

We are a holiday accommodation rental advertising service for Advertisers and an accommodation search facility for other users of our site ("Holidaymakers"). We provide certain tools to enable the transaction between Advertiser and Holidaymaker. We do not own or manage any rental property listed on our site. It is the sole responsibility of the Advertiser to be eligible to rent the property and the sole responsibility of the Holidaymaker to pay for the rental.

The booking contract provided by us on our site for the rental of any properties you list on our site is directly with the Holidaymaker ("Booking Contract"). Each such agreement between the Advertiser and Holidaymaker shall be known as a "Booking Contract". You shall only use the booking Contract provided by us on our site in relation to bookings with Holidaymakers. If you use your own terms and conditions with a Holidaymaker for a booking, these shall be null and void. The Booking Contract provided by us on our site shall take precedence over any terms and conditions provided by you or notified to a Holidaymaker by you. For the avoidance of doubt, although our Booking Contract must be used in relation to all bookings with a Holidaymaker this does not affect your right to set terms in relation to arrival/departure times, smoking, pets and similar issues which relate to a booking.

We assume no liability for legal compliance pertaining to rental properties listed on our site, there may be circumstances where we are nevertheless legally obligated, as we determine in our sole discretion, to provide information relating to your property listing in order to comply with governmental bodies in relation to investigations, litigation or administrative proceedings, and we may choose to comply with or disregard such obligation in our sole discretion.

You acknowledge and agree that Carlingford Self Catering Ltd:
is not a property management company;
is not responsible for Holidaymakers and it is your responsibility to vet and validate the Holidaymakers.

Advertiser Agreement - Rules for Advertising

Eligibility to Advertise

By advertising on our site and by providing information to us, you agree to the following:

  1. To provide us proof of personal identification, proof of ownership of the property advertised on our site, and proof of authority to list, to offer for rent and to rent the property, upon our request.
  2. That you will not wrongfully request that Carlingford Self Catering withholds a deposit on your behalf or fail to give a refund to a Holidaymaker in accordance with the Booking Contract (as defined above).
  3. That you will not wrongfully deny access to the advertised property.

Advertising Content

We reserve the right to review and amend content and photographs you supply. We do not vet or review any video content that you post to our site. All video content and photographs that you submit to our site must comply with the Video and Photograph Content Requirements. You are solely responsible for the content of any material (including video content and photographs) that you submit to our site. We will not be responsible or liable to any third party, for any content or the accuracy of any content or material which you upload to our site or for any information you provide to us or any user or our site.

You agree that you will accurately describe and present the property and will disclose any material defects.

You agree that any photographs, videos and/or any other content or material that you submit to our site for the purpose of advertising a holiday home ("Advertiser Content") must not contain any of the following:

  • any nudity, lewd gestures or any other material that is threatening, offensive, violent, pornographic, obscene, hateful, discriminatory or that could encourage the commission of a criminal offence;
  • any material that is defamatory or libellous;
  • any material which infringes the copyright or other intellectual property rights of a third party, or which breaches any privacy rights of a third party;
  • inaccurate or false information about the holiday home;
  • misleading email addresses, or forged headers or otherwise manipulated identifiers in order to disguise the origin of content transmitted through our site; or
  • any other material which is considered to be inappropriate together referred to as "Inappropriate Content".

From time to time, we may offer a photography service for Advertisers. If you request such service from us and we agree to perform it, we will arrange for a photographer to visit your property(ies) to take photos and/or video to enhance your advertisement(s) on our site. You agree that we will own any and all intellectual property rights in the photos and/or video and that you will not receive copies of or any license to use the photos/videos. In addition, you agree not to hold us responsible for loss, damage, harm or other liability of any kind arising from:

  1. any act or omissions by the photographer while visiting your property; and
  2. the photos/videos taken by the photographer.

In respect of any Advertiser Content you submit to our site, you will retain the intellectual property rights in such Advertiser Content. By submitting Advertiser Content to our site, you hereby grant to us, our sub-licensees and assignees, a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use, edit, reproduce, record, modify, translate, distribute, play, perform, make available to other users of our site, prepare derivative works of and to display the Advertiser Content by any medium or method whether now known or later developed for the purpose of providing the services via our site and for promoting our services, including the right to assign, sub-license or transfer the whole or any part of these rights to a third party

We reserve the right to co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or to locate anyone posting any Inappropriate Content or other similar material onto our site.

You warrant and agree that:

  1. you own or have the necessary licences, rights and consents in writing in and to any Advertiser Content that you submit to our site and you will provide to us evidence of all such licences, rights, consents and permissions if we so request;
  2. the Advertiser Content is your own original work and has not been copied wholly or substantially from a third party;
  3. the Advertiser Content is accurate, complete and true;
  4. the Advertiser Content is not deceptive, misleading or deceitful;
  5. the Advertiser Content is not discriminatory based on race, colour, national origin, religion, sex, familial status or disability, or violates any applicable law prohibiting discrimination on the basis of these or other characteristics;
  6. he Advertiser Content does not contain software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
  7. the Advertiser Content complies with all applicable advertising laws and regulations; and
  8. the Advertiser Content does not contain any Inappropriate Content.

You agree to indemnify and keep us indemnified from and against any and all claims, actions, proceedings, damages, losses, liabilities and expenses (including legal fees) suffered or incurred by us arising out of or in connection with any one of the following:

  1. any failure by you to obtain the necessary licences, rights and consents in and to any Advertiser Content that you submit to our site;
  2. any claim by a user or any third party in connection with or resulting from the Advertiser Content, including any claim that the Advertiser Content infringes the intellectual property or other proprietary rights of a third party;
  3. the inclusion of any Inappropriate Content in any Advertiser Content.

We reserve the right to remove from our site without notice and at our sole discretion:

  1. any Advertiser Content which we consider to contain Inappropriate Content; and/or
  2. any Advertiser Content in respect of which we have received notification that such content infringes, or may infringe, the intellectual property rights or privacy rights of a third party or breaches a duty of confidentiality to a third party.

Exchanging Properties

The Advertiser shall ensure that a property advertisement on our site relates to a specific property, and this property must not be substituted for another by way of changes to the text and photographs unless our prior permission has been given in writing to the Advertiser. If an Advertiser is found to have changed the property being described, we reserve the right to suspend the advert in question.

Availability & Calendar Accuracy

The Advertiser shall ensure that the calendar availability accurately reflects the availability for the advertised property at the time the calendar is updated. Misrepresentation of availability of the advertised property is misleading to users of our site. We reserve the right to withdraw the calendar facility or terminate the advertisements concerned, without notice, where we believe calendars to be misleading.

Rental Rates Table Accuracy & Updating

It is a requirement of your advertising contract with us that your rental rates table accurately reflects the available and current prices for the advertised property. Rental rates should be based on the price per week (seven nights); nightly rates for midweek and weekends can be entered separately in the column provided. Rental rates must be representative of your maximum occupancy;

We reserve the right to request accurate updating of rental rates tables from advertisers. Failure to act on such requests, continued failure to accurately reflect available pricing, or sustained complaints from Holidaymakers about misleading advertised pricing will result in termination of advertising, without notice.

Termination of an Advertisement

If we receive substantiated complaints from any number of users of our site about a specific advertisement misrepresenting the property, or its surroundings, or the inappropriate behaviour of an Advertiser, then we reserve the right to remove the advertisement without notice or liability for any expense to you.

If an Advertiser attempts to enter Inappropriate Content into the online database, or persistently misuses the online systems, we reserve the right to remove the associated advertisement from our site without notice or liability for any expense to you.

We reserve the right to refuse or remove any advertisement from our site without notice that we consider unsuitable, incomplete or misleading, or which we consider to contain Inappropriate Content, and will not be liable for any expense in so doing.

We reserve the right to refuse any advertisement from our site where the content fails to meet our minimum requirements.

An Advertiser may remove their advertisement from our site at any time. In such circumstances we shall continue to process agreed bookings made before the advertisement is removed.

If an Advertiser wishes to have their details removed from our database, this will be done as soon as we receive formal notice from the Advertiser by email or using the 'Contact Us' page, quoting their Advertiser ID or home number. In such circumstances we shall continue to process agreed bookings made before the advertisement is removed.

If an Advertiser is in breach of these terms we may remove the advertisement from our site without notice.

Contactability

In the interest of maintaining a high level of service to Holidaymakers using our site and by mobile telephone, we require all Advertisers to be available to respond to enquiries via our site.

Advertisers will not send personal contact details within the body content of messages until a confirmed booking is made and we release those details to both the Advertiser and Holidaymaker.

Advertiser shall not request that the Holidaymaker pays any sums due outside of our site (e.g. asking a Holidaymaker to send a cheque or asking a Holidaymaker to pay on one of our competitors platforms).

External Links

You represent and warrant that advertisements will not contain email addresses, links to external websites, HTML code or other mark-up languages, other than as provided herein. We reserve the right to remove from advertisements any email addresses, links to external websites, HTML code or other mark-up languages. Should an Advertiser add a link, email address, HTML code or other mark-up language without consent, re-add a link, email address, HTML Code or other mark-up language after its removal or remove reciprocated links from their website, we reserve the right to cancel their advertising without notice.

Payment of Fees

We will charge you 15% commission on the value of all accommodation rental fees, including mandatory and optional fees relating to a booking, (collectively, the “Rental Fees”) made by an Advertiser using our site. Such commission rate shall be taken from the Rental Fees the Advertiser has requested. We will deduct this commission from the amounts paid to an Advertiser in relation to a booking. We retain the right to change the commission rate at any time for any new bookings.

We will charge Holidaymakers a booking fee ("Booking Fee"), which will be a percentage of the value of the Rental Fees they agree to with an Advertiser using our site. We retain the right to change the amount of the Booking Fee at any time for any new bookings. In the event of a cancellation of a Booking for any reason by the Advertiser, Carlingford Self Catering may impose a fee (the “Cancellation Fee”), which we will either charge to you directly or withhold from your future disbursements, in our sole discretion.  This is because cancellations can have serious implications on a Holidaymaker's trip, and cause us to incur costs. You will be notified of the situations in which a Cancellation Fee applies before you decide to cancel. You accept that the Cancellation Fee represents a genuine pre-estimate of our loss which is necessarily incurred in dealing with Holidaymakers’ complaints resulting from your cancellation, and the sourcing and securing of appropriate alternative accommodation on their behalf. For the avoidance of doubt, once you accept a Booking, you are under an obligation to fulfil it. If you breach this obligation and cancel a Booking, then Carlingford Self Catering may impose the Cancellation Fee.

The Cancellation Fee will generally be charged in the same currency in which the cancelled Booking was denominated.

Taxes

  • VAT
Advertisers, whether they are in business or not, are responsible for charging and accounting to the relevant authorities for taxes (including, where relevant, VAT or other sales taxes) on the rental payments they receive from Holidaymakers.

  • Payment Details
We shall retain your payment details in accordance with applicable laws and regulations. Other than as required by any applicable laws and regulations, we do not accept any liability or responsibility in relation to storing and using your payment details. If an Advertiser has provided us with incorrect payment details (including, without limitation, bank account information) then we shall not be responsible for any failure or delay in processing payments and the Advertiser shall be liable for all costs expended by us in relation to any payments.

  • Fraud
We reserve the right to block or suspend any payment for rental accommodation if we suspect or know of any fraud or fraudulent activity (including, without limitation, misleading advertising) taking place by or on behalf of an Advertiser. We may notify the applicable authorities in relation to such suspected or known fraud and the details of our investigations shall remain confidential and will not be disclosed to you. We reserve the right to refuse to advertise an Advertiser\'s rental properties, now or in the future, if we suspect or know of any fraud or fraudulent activity (including, without limitation, misleading advertising) which an Advertiser is connected with.

  • Receiving Payments from Holidaymakers
No Advertiser should request payment from a Holidaymaker via any means other than via our site. Such actions may result in immediate termination of your advertising. For the avoidance of doubt, if we have grounds to believe you have accepted Rental Fees by other means, we reserve the right to charge you the commission we would have earned on such Rental Fees.

Advertiser shall choose the level of cancellation policy which will apply to Holidaymakers who have agreed to a Booking Contract with you in relation to specific holiday accommodation and this cancellation policy will be published to Holidaymakers. The Advertiser may change the level of cancellation policy that applies to any future bookings at any time. The Advertiser shall comply with the agreed upon cancellation policy.

In certain circumstances, we may decide, in our sole discretion, that it is necessary or desirable to override your cancellation policy, and to cancel a booking.  We may also determine, in our sole discretion, to refund to the Holidaymaker part or all of the amounts charged to the Holidaymaker. You agree that Carlingford Self Catering and the relevant Holidaymaker will not have any liability for such cancellations or refunds.

We will provide Advertisers with an online payment platform, giving them the ability to accept online payments from Holidaymakers. We will hold the money paid by Holidaymakers until after the booking has commenced and completed, whereupon we will facilitate the transfer of payment to the Advertiser for the agreed amount with the Holidaymaker

Your use of a payment solution may necessitate changes to your site advertisements (for example the addition of the PayPal logo and a \'Book now\' or similar button) and you authorise us to make all such changes. Once a Holidaymaker has made an online payment to secure a booking, please note that (i) one or more of the telephone numbers you have provided and (ii) the address of your rental property will both be made available to such Holidaymaker.

We are not responsible or liable for the provision of the PayPal services or their failure or that of any other third party payment solutions. In particular, we are not responsible for any decision taken by PayPal or another provider to decline a Holidaymaker\'s payment, based on its risk assessment of that Holidaymaker. You shall not hold us liable for any losses you suffer as a result of using such services or solutions. If you need customer support in relation to an online payment service, you should contact the relevant provider for assistance.

We will act as agent for you in facilitating the Holidaymaker's payment, however, we are not a party to your transactions with Holidaymakers and are not responsible for ensuring that Holidaymakers make payments to you via the payment platform. We will not be liable or responsible for any refunds or any disputes between you and Holidaymakers.

As we may become liable for chargebacks from payment services used by Holidaymakers, we will retain the right to make a deduction from any future monies paid to such Advertiser in relation to such chargebacks. Advertisers shall provide us with all reasonable cooperation in relation to chargebacks. If an Advertiser incurs an excessive number of chargebacks, in our opinion, then we may remove that Advertiser\'s property listings from our site.

You agree to indemnify and keep us indemnified from and against any and all claims, actions, proceedings, damages, losses, liabilities and expenses (including legal fees) suffered or incurred by us arising out of or in connection with your use of PayPal or other payment solutions to receive online payments, in particular any claims from PayPal, other payment solution providers or Holidaymakers, and for any liabilities arising from any for any incorrect tax calculations or submissions.

In certain situations whereby Carlingford Self Catering (a) receives notice of a chargeback filed without merit (in our sole discretion) against us in respect of a legitimate charge for a booking, and (b) subsequently loses the legitimate charge as a chargeback, the Advertiser shall assign to Carlingford Self Catering the right to pursue the loss directly against the Holidaymaker, which right we may exercise in our sole discretion.

We may suspend or terminate your access to our online payment platform or our site, with or without notice, if you breach this Advertiser Agreement, we think you are misusing the platform or our site or we receive complaints from Holidaymakers about their transactions or dealings with you, or for any other reason, in our sole commercially reasonable discretion.

Intellectual Property

All copyright, database rights, trade marks and design rights ("Intellectual Property") in our site and in the material published on it belong to us, our licensors or our Advertisers.

You may download material from our site for the sole purpose of using our site, but you must not copy, transmit, modify, republish, save, pass off or link to any content or material on our site without our prior written consent.

Your Safety

Consideration should always be given to the nature of advertisements and contracts transacted on the Internet, and the risks involved. Although we encourage Advertisers and Holidaymakers to make direct contact with each other, you may never meet or directly speak to an Advertiser or a Holidaymaker, and you must therefore proceed with care and judgement when using our site.

Claims and Indemnity

You acknowledge that any claim you may have that is in any way connected with a dispute you have with a user of our site must be brought directly against that user and not against us. If a Holidaymaker has a complaint in connection with the Booking Contract or rental accommodation then you will deal with such complaint in accordance with the agreed Booking Contract. We may notify you of any complaints we receive from Holidaymakers in relation to your Booking Contract with them or your rental accommodation. We have the right but not the obligation to investigate a complaint from a Holidaymaker and you shall cooperate in such investigation (for example, by the provision of documents etc.). We reserve the right to block or suspend any payment for rental accommodation if we choose in order to investigate any complaint made by a Holidaymaker. We may only release such blocked or suspended payment following resolution of the complaint between the Holidaymaker and you where we have been notified by both of those parties that the complaint has been resolved.

You also agree to compensate us for any claims, actions, costs, expenses (including but not limited to legal costs and disbursements), losses or damages suffered or incurred by us as a result of any claim made against us by a user of our site or any other third party as a result of or in relation to your dealings with users of our site, including:

any error, mistake or inaccuracy, or misleading or fraudulent representation, contained in any statement, description, representation or other information made about or in connection with a property advertised by you on our site;

any act or omission by you or third parties on your behalf or any failure by you to comply with any of the terms of the Booking Contract between you and the user;

any loss of or damage to personal possessions at a property;

any incident or occurrence which takes place at a property, including any personal injury suffered by a user or any other person whilst at the property or as a result of your negligence.

Our Liability and Responsibility

We act merely as an advertising service through which you can advertise properties to users of our site and we make no representations or warranties regarding the capacity of any user of our site to make a booking with you.

You will be responsible for and agree to abide by and adhere to all laws, rules and regulations applicable to the advertisement of your rental property and the conduct of your rental business, including, but not limited to, permits, licenses, local regulations, occupancy taxes, safety compliance and compliance with all anti-discrimination laws.

To the extent permitted by law, we and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and

Any loss or damage suffered or incurred by you as a result of:

  • the act or omission of any user of our site or any failure of the user to perform or comply with any of the terms of the Booking Contract between you and the user, including a failure to pay any sums required under the Booking Contract;
  • any damage to the property or loss of or damage to items contained therein; or
  • any incident or occurrence which takes place at the property;

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation:

  • any liability for loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and
  • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Nothing in this Advertiser Agreement affects our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Interruptions In Our Service

Whilst we take every care to maintain the continuity of our site, the Internet is not always a stable medium, and errors, omissions, interruptions of service and delays may occur at any time. As a result, we do not accept any ongoing obligation or responsibility to operate our site or any particular part of it.

Links From Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Contractual Relationship

We act as agent for the Advertiser for the facilitation of payments in relation to booking transactions through our site and for purposes of onward distribution of your advertisements. Except for this agency relationship, nothing in this Advertiser Agreement or in your use of our site creates, or is intended to establish, any partnership, joint venture or similar relationship between us and the Advertiser.

For the avoidance of doubt, Carlingford Self Catering Limited never acts as a principal in connection with any of the transactions or services available on or through our site.

As between the Holidaymaker and us, nothing in these Terms of Use or in your use of our site creates, or is intended to establish, any agency relationship, partnership or joint venture.

Law & Jurisdiction

These Terms of Use are governed by law of England and Wales, and the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site (although we retain the right to bring proceedings against you for breach of these Terms of Use in your country of residence or any other relevant country).

You agree to comply with all applicable laws, statutes and regulations concerning your use of our site. Each and every booking carried out on, or as a result of use of, our site is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with the law of England and Wales.

Events Beyond Our Control

We will not be in breach of these Terms of Use, or otherwise liable for any failure or delay in performance, arising from any circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Entire Agreement

The Advertiser Agreement and Terms of Use shall contain all the terms agreed between you and us regarding their subject matter and shall supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between you and us prior to an Advertiser Agreement except as expressly stated in this Advertiser Agreement. Neither party shall have any remedy in respect of any untrue statement made by the other upon which that party relied in entering into this Advertiser Agreement (unless such untrue statement was made fraudulently) and that party's only remedy shall be for breach of contract as provided in this Advertiser Agreement.

No Third Party Rights

Nothing in these Terms of Use are intended for the benefit of any third party, and the parties do not intend that any term of these Terms of Use should be enforceable by a third party either under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Invalidity

If a provision of these Terms of Use (or part of any provision) is found illegal, invalid or unenforceable, the enforceability of any other part of these Terms of Use will not be affected.

Variations

We may revise these Terms of Use at any time by amending this page or by publishing notices elsewhere on our site.