Booking Terms & Conditions

General Terms of Use

By placing a booking with us Carlingfordselfcatering.ie you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. Carlingfordselfcatering.ie cannot be held responsible for the actions of the customer or the home owner or any consequences resulting there from.

During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per property is illustrated on each property description on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third-party visitors are only allowed access at our express permission.

To secure any booking we require a deposit to be paid in advance, this deposit amount is €200 for properties sleeping less than 10 person and €350 for more than 10 persons. Deposit payments must be paid before a booking can be confirmed. Deposits are only refundable under the conditions set-out here within.

Payments can be made online by credit/debit cards. Confirmation will be issued to you upon receipt of the deposit.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Check-in & Check-out

Guests must check-in and check-out by the times stated below;

  • Check-in by: 16:00pm and before 20:00pm on day of arrival
  • Check-out by: 11:00am on day of departure.
  • Cancellation, Returned Deposit & Non-Arrival Conditions

    Guest who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;

  • Cancellation made 60 days or more in advance of arrival date = Full deposit refund
  • Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

    In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

    Damages & Lost Property

    Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost.

    Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

    Unsociable & Disruptive Behaviour

    Noise levels at all times especially after dark are to be kept to a reasonable level to avoid disturbance, as most properties are in residential areas. Rental of the property may be terminated with no refund if the occupier behaves in a disruptive manner, causes damage to the property, and causes a disturbance or any other circumstances unacceptable to the owner or Carlingfordselfcatering.

    Refuse Disposal

    All refuse is to be bagged and left in bins provided or at the back door.

    Smoking

    Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed in designated areas as sign posted throughout the accommodation and is in accordance with the Health Act 2006.

    Parking

    Where on-site parking is provided guests accept that they park their vehicles at their own risk.

    Our Right to Cancellation

    We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.